Returns

1. RIGHT OF WITHDRAWAL/RIGHT OF RETURN
You can cancel the contract within 14 days of receipt of the goods by returning the goods with a description of the reason for the return. The return of the goods is at your responsibility and expense.

Only items that are absolutely undamaged and in perfect, unworn condition will be accepted for return. The items must be returned in their original, unadhesive and undamaged packaging. In particular, worn, soiled, damaged or badly smelling products cannot be returned. Should this be the case, we reserve the right to assert claims for compensation.

The return is to be sent to:

Stadtlandkind GmbH
c/o MS Direct
Spühlstrasse 4
9016 St. Gallen

The amount of a return item can be deducted from the total amount. If the total amount has already been transferred to Stadtlandkind, you can choose between a voucher or a refund. The shipping costs and any CO2 compensation will not be refunded.

2. DELIVERY DEFECTS
We ask you to check the delivered items immediately for correctness, completeness and intactness. Complaints about the scope of delivery, material defects, incorrect deliveries and quantity deviations must be reported in writing by e-mail with a photo within 5 working days of receipt of the goods. The defect will be checked by Stadtlandkind immediately. If the defect is accepted by Stadtlandkind, you will receive an identical replacement item, if in stock. The costs for the return shipment will be borne by Stadtlandkind in this case.