Shipping policy

1. OUR TERMS OF DELIVERY AND SALE
After confirming your order, we will send the items you have ordered to the delivery address you have specified in the form of a beautiful parcel. The usual delivery time is 3-5 working days for Economy and 1-2 working days for Priority. For products from external shipping partners, the delivery time is delayed by 1-2 working days.

If the delivery of the goods fails despite several delivery attempts, Stadtlandkind can withdraw from the contract.

Since January 1, 2020, we have been shipping all deliveries and returns within Switzerland in a climate-neutral manner. With this voluntary additional contribution, the CO2 emissions of a delivery are offset or neutralized by planting a tree or investing in alternative and environmentally friendly means of transport. The compensation payments for this ecological surcharge are covered by Stadtlandkind.

2. SCOPE OF APPLICATION
We only ship within Switzerland and the Principality of Liechtenstein.

3. SHIPPING COSTS
For our delivery within Switzerland and the Principality of Liechtenstein you pay a shipping fee of CHF 8.00 (Economy) or CHF 9.50 (Priority). There are no shipping costs for voucher orders or orders with a value of CHF 150.00.

4. RIGHT OF WITHDRAWAL/RIGHT OF RETURN
The shipping costs are a mixture of all package sizes up to 30 KG. Depending on the size of the items, a kickbag or the appropriate cardboard packaging and the necessary franking will be used. The amount charged is made up of the actual postage costs, packaging, shipping material, commissioning, CO2 compensation and postage.

The ordered items can be returned within 14 days of receipt of the goods. Returns are at your own risk and expense.

Only items that are absolutely undamaged and in perfect, unworn condition will be accepted for return. The items must be returned in the original, unadhesive and undamaged packaging in a safe place.parcel point of our partners avec, k kiosk, Press&Books or BP petrol stations in order to benefit from the reduced shipping price of CHF 6.00.

In particular, worn, soiled, damaged or badly smelling products cannot be returned. Should this be the case, we reserve the right to assert claims for compensation.

The return is to be addressed to:

Stadtlandkind GmbH
c/o MS Direct
Spühlstrasse 4
9016 St. Gallen

You can return your parcel to the Päckli-Punkt for the reduced price of CHF 6.00:

1. findherethe nearest Päckli point in your zip code area.

2. create your digital shipping label as a QR code in just a few secondshere- without printing or contact our customer service on info@stadtlandkind.ch

3. you pay the shipping costs of CHF 6.00 for your return directly at the parcel point.

You can also hand in your return at the nearest post office at the currently valid standard conditions of Swiss Post.

You can deduct the amount of a return item from the total amount. If the total amount has already been transferred to Stadtlandkind, you can choose between a voucher or a refund. The shipping costs and any CO2 compensation will not be refunded.